Meet Our Leaders

Eric Hebert, Regional Director

A native of Atlanta, Georgia. Attended Embry Riddle University in Daytona Beach, Florida. Moved to Honolulu in 2010. Eric has 20 years of experience as an Area/Regional Loss Prevention Manager with a demonstrated career in big box, department store, pharmacy, warehouse, food and beverage, and food safety. Eric is a natural leader and has a passion for developing team members.

Jay Kalen, Operations Director

Jay Kalen was born and raised on the beautiful island of Saipan and moved to Hawaiʻi in June 2019. Before joining Chick-fil-A, Jay gained extensive customer service experience working as a waiter, busser, and cashier at local shops and superstores in Saipan.

Jay started at Chick-fil-A Ala Moana in December 2022 and has grown rapidly through the ranks—from team member to trainer, to lead, and now serving as the Store Executive Director. He loves the supportive environment, saying, “Management and staff make Chick-fil-A a great place to be. When management cares for you the way Chick-fil-A Ala Moana does, it makes it a blessing to work here.” His go-to meal is a grilled wrap with creamy salsa dressing, medium fries, and a ketchup-mayo mix.

Growing up, Jay played baseball and slow-pitch softball and had the honor of representing the CNMI baseball team internationally in the Philippines and Taipei. With parents who run a local BBQ restaurant in Saipan, he grew up comfortable in the kitchen, making his work in Chick-fil-A’s BOH a natural fit. Outside of work, Jay enjoys video games, board games, card games, and spending quality time with family and friends.

PJ Faletoi, Front of House Director

PJ started his Chick-fil-A journey in October 2022, just one week after the grand opening, and has steadily grown through the ranks to now serve as our Front of House Director. Born and raised on the island, PJ brings a strong sense of community and heart into everything he does.

Through his time at Chick-fil-A, PJ has developed a deep appreciation for teamwork and continuous improvement. He values the culture Chick-fil-A creates, saying the team has given him a new community and taught him the power of a genuine smile—both for guests and for each other.

Outside of work, PJ serves at his church as a worship leader and youth leader. He also enjoys hiking and taking in Hawaiʻi’s sunrise and sunset views.

PJ’s go-to Chick-fil-A order is a Spicy Deluxe sandwich with no tomatoes, extra lettuce, a large waffle fry, and honey mustard and Polynesian sauces.

Malik Jackson, Back of House Director

Malik was born in Wisconsin and moved to Hawaiʻi at the age of five. Before joining Chick-fil-A, he spent six years working in food service, where he developed strong skills in customer service, time management, multitasking, communication, attention to detail, and teamwork.

Malik started at Chick-fil-A in November 2022 and has quickly risen through the ranks—from team member to trainer, to team lead, and now serving as the Back of House Director. Known for his leadership, dedication, and commitment to high standards, Malik ensures that every team member is supported and empowered to do their best. He thrives on creating a positive, organized, and efficient work environment, always leading by example.

What he loves most about working at Chick-fil-A is the people, the culture of excellence, and, of course, the food. His go-to meal is a grilled club with Colby Jack cheese and avocado lime ranch sauce, paired with waffle fries.

Fun facts: Malik is ambidextrous, loves the color red, and has a background in acting, even helping to shoot a comedy show.

Francesca Rosal, Front of House Lead

Francesca was born and raised in the Philippines and moved to Hawaiʻi in 2023 to be closer to her family. She joined Chick-fil-A in July 2023 as a Team Member, and through her dedication and passion for serving others, she quickly advanced to Trainer and now serves as a Front of House Lead. Francesca loves working at Chick-fil-A because of the positive, welcoming, and uplifting environment. Her experience here has helped her grow as a person, teaching her the importance of helping others and showing genuine hospitality—not just at work, but in everyday life. Her go-to Chick-fil-A meal is a 12-count nugget with a small no-salt waffle fry, paired with Chick-fil-A Sauce, Polynesian Sauce, and Honey Mustard. Outside of work, Francesca enjoys journaling, capturing everyday moments through photography, building LEGO sets, and solving puzzles.

Ray Emmanuel, Back of House Lead

Ray Emmanuel is a Back of House Lead at Chick-fil-A Ala Moana and has been a dedicated team member since the summer of 2023. Born in Honolulu and raised in Kalihi—where he still resides—Ray brings a strong sense of community, responsibility, and local pride to his role every day.

Chick-fil-A was Ray’s first job, and within his first year, he was promoted to Back of House Trainer, a reflection of his strong work ethic, leadership potential, and commitment to excellence. He chose Chick-fil-A for its standout culture, high standards, and family-oriented environment, and he values working alongside a supportive team that emphasizes professionalism and teamwork.

Outside of work, Ray is deeply family-oriented and enjoys spending time with family and friends, playing basketball, and attending church. His strong Christian faith guides his life and fuels his passion for worship and service.

Ray’s go-to Chick-fil-A meal is a Deluxe Sandwich with no pickles or tomato, paired with a large waffle fry.

Naia Lee, Back of House Lead

Naia was born and raised in Honolulu, Hawaiʻi. He started his Chick-fil-A journey as a team member and, through hard work and dedication, became a trainer and now serves as the Back of House Lead.

Although Naia didn’t have formal job experience before Chick-fil-A, he quickly embraced the fast-paced environment and developed a strong skill set in teamwork, training, and mentoring. Since joining in 2023, he has dedicated himself to guiding new employees, helping them grow, and sharing the knowledge and support that helped him succeed. Naia sees training new and inexperienced team members as both a challenge and an opportunity, finding joy in watching them develop—much like he did when he first started.

Known for his incredible work ethic and team-first attitude, Naia is a valued leader in the Back of House, ensuring that every team member feels supported and empowered.

Kurt Milne, Owner & Operator

A Native of Atlanta, Georgia, Kurt moved to Honolulu in 2002 to attend the University of Hawaii, where he was a four-year letterman in football and earned a degree in economics. After college, Kurt created and operated many local businesses such as Aloha 2 Go, one of Honolulu's first third-party delivery services, Restaurant Marketing Hawaii, Grindz to Go, and now Chick-fil-A Ala Moana. In 2006 Kurt and his former business partner received the SBA's Young Entrepreneurs of the Year award for the state of Hawaii. Kurt has a long history of entrepreneurship, leadership, and business development which he is excited to share with his team members and leaders.